P - How far ahead of time should I book my transfer?

R -
It is possible to book a private transfer service in Tokyo with a minimum of 24 hours in advance
P - How long does the journey from the hotel to the airport take?

R -
The journey time between Natita airport and the centre of Tokyo is beyween 50 and 70 minutes. The journey between Haneda airport and the cenre of Tokyo is about 30 minutes. Remember that you should arrive at the airport about 2 hours ahead of time.
P - What pick up time should I choose?

R -
For transfers beginning at the airport, you should indicate the time at which your flight is due to arrive. The same goes for cruise ports and train stations: you should indicate the planned arrival time.
For transfers from your hotel, you should indicate when you would like to be picked up. That doesn't mean the flight time, rather the time you would like to be collected.
For shared transfers, orders may be modified by the provider. Should this be the case, we will contact you to confirm the rearranged time.
P - How long will the driver wait for me?
R -
- Airports: 1 hour from the plane's arrival time.
- Cruise ports: 1 hour from the boat's docking time.
- Tran stations: 15 minutes from the train's arrival time.
- Hotels and apartments: 15 minutes from the time indicated when making your reservation.
If for any reason you need more time, please ring the telephone number on your reservation. Should this be the case, supplements may apply
P - Where will the driver be waiting for me?
R -
- Airports: the driver will wait in the arrivals hall, just after luggage pick up.
- Ports: the driver will wait in the arrivals terminal.
- Train stations: the driver will wait at the exit of the train's arrival platform.
- Hotels and apartments: the driver will wait outside the building. If it's possible to park, the driver may wait at reception.
The driver will always wait with a sign bearing your name.

P - Are the prices final? Are there any extra charges?

R -
Unlike our competitors, our prices are final, and include all fees, including tolls and tips. Some extra charges may apply if the destination is not as arranged, or if an extra stop must be taken on the way.
P - How many people can travel in the vehicle?

R -
The number of seats indicated for each vehicle is the maximum number of people who can travel, excluding the driver. All passengers, including small children no matter the age, count.
If your group is large, you should reserve more than one vehicle.
P - How many suitcases can I take?
R -
During the reservations process you can see the amount of luggage that each vehicle allows. Each vehicle comes with indications as to its maximum capacity for large suitcases and hand luggage.
The maximum dimensions per type of suitcase are:
- Hand luggage: total length, height and width adding up to no more than 115 cm.
- Large suitcase: total length, height and width adding up to no more than 155 cm.
P - Are child seats available?

R -
During the reservation process you'll see information regarding child seats. Depending on the regulations in each destination, these may be obligatory or optional, and they may be free or imply an additional cost. You will see this cost added before booking.
P - How can I find out my flight number?

R -
The flight number is comprised of 2 characters that represent the airline, and 4 numbers for the flight number. Some examples are IB3506, UX1254, or 5Z1826. You can find your flight number on the airline's confirmation email.
P - Do I have to let someone know if my flight, boat, or train is delayed?

R -
Flights, trains and boats are constantly monitored, so you don't have to worry about getting in touch with us. Should the delay be large, if it's impossible to reprogram the transfer as there are no vehicles available, we'll refund the full amount paid.
P - Why do I need a working mobile phone?

R -
A working mobile phone is needed so we can call you should there be any emergency, such as a breakdown, or simply if the driver can't find you.
P - Who is responsible for a missed flight?

R -
The transfer company is never responsible for a missed flight. The clients are those who must know what time the flight leaves, and book pick up far enough ahead of time.
P - Is it possible to make various stops?

R -
If you're staying in different hotels, or you need to make a stop to pick up keys, this service comes with supplemental charges. Once you have made your reservation, we'll send you an email with the amount. You can accept or cancel the service at no cost. You can pay online or in-destination.
P - Can I share the vehicle with other people?

R -
We offer both private and shared transfers. In the case of private services, the vehicle will be for you alone. For shared transfers, you will share the vehicle with other passengers.
P - Will the driver speak English?

R -
Although in the majority of countries, the drivers will speak several languages, we can't guarantee that the driver assigned to you will speak English. Nonetheless, it shouldn't be necessary to complete the transfer, as the driver will have all the necessary details.

Our customers' reviews

These are genuine reviews written by our customers.

8.80 / 10

8.7766990291262

103 reviews | 2,531 travellers

5 out of 103 reviews

03 / 15 / 2023

Wenifredo Teng

Cavite, Philippines

Safe and no problem.

I travelled with my partner

03 / 21 / 2023

Anonymous

The United States

El chófer me pidió dinero al llegar al hotel. Me negue y luego notifique a la agencia. Mal rato. Además se perdió el camino, el auto esta chocado y huele mal. No creo que repita este tipo de reserva.

A petición de los pasajeros, el conductor realizó una parada durante el camino. El lugar donde paró, sin embargo, estaba prohibido. Hemos confirmado que nuestro equipo tuvo que pagar una multa. Dicho importe, sin embargo, no se exigió a los clientes. Pedimos disculpas por la confusión.

I travelled by myself

03 / 17 / 2023

Manuel Ibarra Pinilla

Spain

Había bastante cola en inmigración, y cuando salí sobre las 10h el chófer ya no estaba. Los chicos de información llamaron por teléfono y el chófer dijo que se había ido.

Los coches tienen la obligación de esperar durante una hora. Pasado este tiempo, en ocasiones deben marcharse a realizar otros servicios.

I travelled by myself

03 / 06 / 2023

Oscar

Monterrey , Mexico

El chofer fue muy amable en ayudarnos con el equipaje. Necesitaba 30 minutos más después de mi traslado y fue el primero en recordarme que se tiene esa tolerancia sin cobro. Translate this opinion into English.

The driver was very kind to help us with the luggage. I needed 30 more minutes after my transfer and he was the first to remind me that you have that tolerance without charge. Opinion translated. Show original.

I travelled with teenagers

03 / 01 / 2023

Oscar

Monterrey , Mexico

Tardamos 1 hora más y siempre nos dijo que no nos preocupáramos porque él esperaría por nosotros. Eso fue reconfortante Translate this opinion into English.

It took us 1 more hour and he always told us not to worry because he would wait for us. that was comforting Opinion translated. Show original.

I travelled with teenagers

Show all the reviews

	3 seat vehicle	US$ 100
	5 seat minivan	US$ 100
	8 seat vehicle	US$ 160