For transfers beginning at the airport, you should indicate the time at which your flight is due to arrive. The same goes for cruise ports and train stations: you should indicate the planned arrival time.
For transfers from your hotel, you should indicate when you would like to be picked up. That doesn't mean the flight time, rather the time you would like to be collected.
For shared transfers, orders may be modified by the provider. Should this be the case, we will contact you to confirm the rearranged time.
Our customers' reviews
These are genuine reviews written by our customers.5 out of 182 reviews
04 / 05 / 2023
Australia
Very disappointed in adequate provision made for our transfer despite delays in immigration not within our control. We were left stranded without option other than pay extremely high rate for Uber, negating the value of planning a transfer in the first place.
The driver is obliged to wait for customers for an hour. We are sorry that you couldn't access the public area before that time. The car was forced to leave for another service.
03 / 20 / 2023
Seattle, Wa Area (redmond), The United States
Our flight was 15 minutes later than anticipated. We were delayed at Immigration/Customs, but we entered the arrival lobby well before 1 hour and our driver with a sign with our name was NOT THERE. We looked several times. NO ONE! While I went to the Info Desk to call for his/her no-show, my husband continued looking. We waited a while longer at both places, then took a bus to the Keio Plaza Hotel - angry, tired. We would like a refund.
We have verified that the driver was waiting for you at the airport. We're sorry if you didn't find him, but he even tried to call you and you didn't answer his calls.
03 / 15 / 2023
Cavite, Philippines
Safe and no problem.
09 / 17 / 2023
Las Palmas, Spain
Nos mandó indicaciones para llegar al lugar donde estaba aparcado, pero muy difícil de localizar, nadie sabía nada y aunque estuve en contacto con él para intentar localizarlo, paso el tiempo máximo de espera y se fue.....
Estamos estudiando el caso para darte una respuesta definitiva. La publicaremos cuanto antes y te avisaremos por email.
09 / 15 / 2023
Madrid, Spain
Muy bien. El conductor estuvo muy puntual y esperándonos a la salida del aeropuerto Translate this opinion into English.
Very good. The driver was very punctual and waiting for us at the exit of the airport. Opinion translated. Show original.