P - How far ahead of time should I book my transfer?

R -
It is possible to book a private transfer service in Tokyo with a minimum of 24 hours in advance
P - How long does the journey from the hotel to the airport take?

R -
The journey time between Natita airport and the centre of Tokyo is beyween 50 and 70 minutes. The journey between Haneda airport and the cenre of Tokyo is about 30 minutes. Remember that you should arrive at the airport about 2 hours ahead of time.
P - What pick up time should I choose?

R -
For transfers beginning at the airport, you should indicate the time at which your flight is due to arrive. The same goes for cruise ports and train stations: you should indicate the planned arrival time.
For transfers from your hotel, you should indicate when you would like to be picked up. That doesn't mean the flight time, rather the time you would like to be collected.
For shared transfers, orders may be modified by the provider. Should this be the case, we will contact you to confirm the rearranged time.
P - How long will the driver wait for me?
R -
- Airports: 1 hour from the plane's arrival time.
- Cruise ports: 1 hour from the boat's docking time.
- Tran stations: 15 minutes from the train's arrival time.
- Hotels and apartments: 15 minutes from the time indicated when making your reservation.
If for any reason you need more time, please ring the telephone number on your reservation. Should this be the case, supplements may apply
P - Where will the driver be waiting for me?
R -
- Airports: the driver will wait in the arrivals hall, just after luggage pick up.
- Ports: the driver will wait in the arrivals terminal.
- Train stations: the driver will wait at the exit of the train's arrival platform.
- Hotels and apartments: the driver will wait outside the building. If it's possible to park, the driver may wait at reception.
The driver will always wait with a sign bearing your name.

P - Are the prices final? Are there any extra charges?

R -
Unlike our competitors, our prices are final, and include all fees, including tolls and tips. Some extra charges may apply if the destination is not as arranged, or if an extra stop must be taken on the way.
P - How many people can travel in the vehicle?

R -
The number of seats indicated for each vehicle is the maximum number of people who can travel, excluding the driver. All passengers, including small children no matter the age, count.
If your group is large, you should reserve more than one vehicle.
P - How many suitcases can I take?
R -
During the reservations process you can see the amount of luggage that each vehicle allows. Each vehicle comes with indications as to its maximum capacity for large suitcases and hand luggage.
The maximum dimensions per type of suitcase are:
- Hand luggage: total length, height and width adding up to no more than 115 cm.
- Large suitcase: total length, height and width adding up to no more than 155 cm.
P - Are child seats available?

R -
During the reservation process you'll see information regarding child seats. Depending on the regulations in each destination, these may be obligatory or optional, and they may be free or imply an additional cost. You will see this cost added before booking.
P - How can I find out my flight number?

R -
The flight number is comprised of 2 characters that represent the airline, and 4 numbers for the flight number. Some examples are IB3506, UX1254, or 5Z1826. You can find your flight number on the airline's confirmation email.
P - Do I have to let someone know if my flight, boat, or train is delayed?

R -
Flights, trains and boats are constantly monitored, so you don't have to worry about getting in touch with us. Should the delay be large, if it's impossible to reprogram the transfer as there are no vehicles available, we'll refund the full amount paid.
P - Why do I need a working mobile phone?

R -
A working mobile phone is needed so we can call you should there be any emergency, such as a breakdown, or simply if the driver can't find you.
P - Who is responsible for a missed flight?

R -
The transfer company is never responsible for a missed flight. The clients are those who must know what time the flight leaves, and book pick up far enough ahead of time.
P - Is it possible to make various stops?

R -
If you're staying in different hotels, or you need to make a stop to pick up keys, this service comes with supplemental charges. Once you have made your reservation, we'll send you an email with the amount. You can accept or cancel the service at no cost. You can pay online or in-destination.
P - Can I share the vehicle with other people?

R -
We offer both private and shared transfers. In the case of private services, the vehicle will be for you alone. For shared transfers, you will share the vehicle with other passengers.
P - Will the driver speak English?

R -
Although in the majority of countries, the drivers will speak several languages, we can't guarantee that the driver assigned to you will speak English. Nonetheless, it shouldn't be necessary to complete the transfer, as the driver will have all the necessary details.
P - Do you have transfers in other destinations?

R -
Yes, here you can see all the destinations where we offer airport transfers.

Our customers' reviews

These are genuine reviews written by our customers.

8.60 / 10

8.5714285714286

182 reviews | 4,039 travellers

5 out of 182 reviews

04 / 05 / 2023

Marie Karamesinis

Australia

Very disappointed in adequate provision made for our transfer despite delays in immigration not within our control. We were left stranded without option other than pay extremely high rate for Uber, negating the value of planning a transfer in the first place.

The driver is obliged to wait for customers for an hour. We are sorry that you couldn't access the public area before that time. The car was forced to leave for another service.

I travelled with teenagers

03 / 20 / 2023

John Batjer

Seattle, Wa Area (redmond), The United States

Our flight was 15 minutes later than anticipated. We were delayed at Immigration/Customs, but we entered the arrival lobby well before 1 hour and our driver with a sign with our name was NOT THERE. We looked several times. NO ONE! While I went to the Info Desk to call for his/her no-show, my husband continued looking. We waited a while longer at both places, then took a bus to the Keio Plaza Hotel - angry, tired. We would like a refund.

We have verified that the driver was waiting for you at the airport. We're sorry if you didn't find him, but he even tried to call you and you didn't answer his calls.

I travelled with my partner

03 / 15 / 2023

Wenifredo Teng

Cavite, Philippines

Safe and no problem.

I travelled with my partner

09 / 17 / 2023

Alberto Manuel García González

Las Palmas, Spain

Nos mandó indicaciones para llegar al lugar donde estaba aparcado, pero muy difícil de localizar, nadie sabía nada y aunque estuve en contacto con él para intentar localizarlo, paso el tiempo máximo de espera y se fue.....

Estamos estudiando el caso para darte una respuesta definitiva. La publicaremos cuanto antes y te avisaremos por email.

09 / 15 / 2023

Jose Ramon Banegas Banegas

Madrid, Spain

Muy bien. El conductor estuvo muy puntual y esperándonos a la salida del aeropuerto Translate this opinion into English.

Very good. The driver was very punctual and waiting for us at the exit of the airport. Opinion translated. Show original.

I travelled with my partner

Show all the reviews

	3 seat vehicle	US$ 100
	5 seat minivan	US$ 100
	8 seat vehicle	US$ 160